How Jukebox handles your information

Information we use

• Your temporary event name, picture and event membership.
• Your song requests, votes, reactions, game activity and event check-in.
• Messages, Guestbook posts and connection choices you make with other guests.
• Photos, captions and social handles you choose to submit.
• Reports you send to the safety team, including a reported message when you choose to attach it.
• An email address only if you request the optional one-off event wrap-up.
• Technical security information needed to protect entry and prevent abuse. Raw IP addresses are not stored in the Jukebox entry-limit table.
• Payment status and provider references for purchases or holds. Full card details stay with the payment provider.

Why and legal basis

We use information to provide the event features you request, administer purchases and deliver our service. We rely on legitimate interests where necessary to secure the platform, prevent fraud, moderate content and protect guests. We ask for consent for optional photo sharing and the optional one-off event wrap-up. We do not sell guest information or use it for targeted advertising.

Website enquiries and optional measurement

When you send a website enquiry, we store your name, reply email, choices, message and the page used so our team can respond and manage a possible booking. This is for steps requested before a contract or our legitimate interest in responding to questions; it does not subscribe you to marketing. Enquiries are accessible only to the verified owner. You can request deletion through Support. We retain enquiry records for up to 12 months after their last update, unless a separate booking or legal record is needed.

Optional website measurement is off until you choose Allow for this visit. It counts page views and enquiry steps with a random identifier held only in page memory. It does not record form contents, replay your session, use advertising cookies or follow you across websites. You can turn it off on the page; reloading resets the choice. Measurements expire after 90 days. A daily salted network hash is used separately to limit abuse; raw IP addresses are not saved in these tables and limit records expire after two days. Choosing No thanks never prevents an enquiry.

Children and event age rules

The organiser decides the age requirement for each event. A guest must meet that requirement or have permission from a parent or guardian before joining. Jukebox uses privacy-protective defaults for temporary guests and does not profile children for advertising. Organisers should complete an age-appropriate risk assessment before offering the service at events likely to be accessed by children.

Jukebox Camera

After you accept private staff review, photos captured inside Jukebox Camera upload to Jukebox. The camera does not read your phone gallery or automatically save photos there. A brief preview lets you undo before upload. Event-gallery sharing and marketing use are separate optional permissions, including agreement from people shown. Staff approval does not replace those permissions.

Your originals develop at the displayed time and can then be downloaded or shared for free. You can remove photos and withdraw sharing permissions from your own album on the original browser. Previously downloaded or externally posted copies may remain. Optional private recovery links allow read-only access for 30 days to anyone holding the link; creating a new link invalidates the previous one. Keep them private. Access remains subject to account deletion and event access revocation.

Storage and tracking

Jukebox uses essential browser storage and authentication data to keep you signed in to the right event and preserve the choices you make. It does not load Google Fonts from Google, use advertising cookies or run session-replay recording. If non-essential analytics or advertising technology is introduced, this notice and any required consent controls must be updated first.

To diagnose failures, the app sends a fixed failure category and broad area, such as music or games, to Jukebox. These diagnostic reports do not include messages, searches, form contents, URLs, user identifiers or recordings. Reports are grouped by hour and release and retained for 30 days. A daily network hash limits repeated reports and expires after two days. Hosting providers may separately process normal technical request logs.

When enquiry email delivery is enabled, Resend processes the reply address to send a service acknowledgement. This is not a marketing subscription. Enquiry email jobs are removed with the enquiry record, up to 12 months after its last update.

How long it stays

• Lite connections, blocks and messages are deleted when the Event Session ends.
• Safety reports keep only the minimum report and audit evidence for up to 90 days, unless the law or an active safeguarding matter requires a different period.
• Old anonymous guest accounts are scheduled for deletion after 30 days when they are not attached to an active or future event.
• Photos can be deleted through the event controls; moderated event content may be retained where needed for safety or legal claims.
• An optional wrap-up email address is used only for the event follow-up requested by the guest, not ongoing marketing.
• Operational, financial and staff records may need longer retention for security, accounting or legal reasons.

Who helps us provide Jukebox

Jukebox uses specialist hosting, database, authentication, payment and security providers acting under contractual controls. Some providers may process information outside your country using an appropriate legal transfer mechanism. Access is restricted to authorised people who need it to operate or protect the service.

Your choices and rights

You can stop a connection, block another guest, delete eligible content and report a concern inside the event. Depending on where you live, you may ask for access, correction, deletion, restriction, portability or to object, and may withdraw consent without affecting earlier lawful use. Use Support or speak to the event organiser and identify the Event Session. UK users may also complain to the Information Commissioner's Office.